All items can be returned in line with our Return Policy. You have 30 days from the day of delivery receipt of your order to return your items to us for an exchange or credit note. This can be done via our online portal HERE.
3.5 Customers returning any items in person to our warehouse without contacting the returns department may not be given a same day resolve on their requirements.
3.6 All items returned are fully examined and must be in the exact condition as received with all labels attached and in the original packaging.
3.7 Any items returned that have an odour from smoking or body sweat, will not be accepted under any circumstances and we reserve the right to refuse these goods.
3.8 Goods received back to us that are not in a resalable condition will be returned back to you at your cost.
3.9 If a product is ordered correctly via our website but an error has been made at the customer end, i.e. the wrong size has been ordered for example. The buyer is responsible for paying the shipping back to Druids Golf or Druids will arrange a collection for a £/€10 charge. The buyer is then also responsible for the re-shipment to their address.
4.0 If a product has been shipped by Druids Golf that does not match the customers order, Druids Golf are responsible for the collection and change of product or refund if necessary. Please see our Customer Support section to advise on your next steps.
Conditions for Refunds, Credit Notes or Exchanges:
4.1 You have 30 days from your receipt of order to return any unwanted items to us. This period includes weekends and bank holidays.
4.2 You need to login to your order via our return portal HERE. Insert your order number and email or phone number associated with the account in question. Select the items you wish to return and whether you would like a credit note or an exchange.
4.3 The policies only apply to the original purchase and the original price paid for the items.
4.4 Any items that have been returned to us found to be used or damaged will not be accepted and the return will be rejected. We will notify you of this by email. Any items subject to a refund refusal under these conditions will be the responsibility of the purchaser to have redelivered or they will be destroyed.
4.5 Returned goods that have been purchased on a gift certificate or credit note will only be allocated a credit note.
4.6 Any item received as a free of charge gift must be returned back with the original goods or the cost of this free item will be chargable.
4.7 All postal charges are the responsibility of the customer and we recommend using a registered service such as Collect+ which is available through our returns portal as it allows you to track your return also (this is available for UK customers only). For returns from Ireland, Europe and other countries, please use a courier of your choice.
4.8 lf you would prefer a refund rather than an exchange or credit note, please email email@example.com. Please allow up to 5 working days for us to respond. Once the return has been approved by email, we will give instruction on how to return the item. Once received, please allow 10 working days fo for us to process and refund the returned items. The monies will be refunded to the original payment method used (e.g. Credit Card, Gift Card). Further information can be found below.
4.9 If your fault develops within 60 days of purchase on large items such as trolleys, we will provide a Courier Service or Courier Collection Service depending on the size and weight of your parcel.
5.0 Upon receipt of the faulty item we will deliver the replacement to you on an express service at our cost.
5.1 Any faulty products reported after 60 days from the invoice date cannot be collected or returned at our cost.
5.2 In the unlikely event that an item of faulty or incorrect clothing or apparel is received, please follow instructions on the customer support section of the website. Do not send the item back until you have been contacted by one of our customer service team.
5.3 You have 7 days to report any faulty or incorrect apparel or clothing received to the customer support team.
All of our online prices are fully inclusive of VAT at the standard 20% rate in UK / 23% Republic of Ireland.
5.4 If your residence is free from chargeable VAT, we will automatically deduct the VAT from your purchase once an order has been processed and paid for including VAT.
5.5 The current legislation allows every customer who lives in Switzerland and the Channel Islands, VAT Exempt.
5.6 If you provide us with an EU VAT number when completing your order through our checkout, this will be validated once the order is processed and if accepted, the VAT content will be refunded back to your original method of payment.