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SALEStart a Return
All returns should be started through our online returns portal. You will need your order number and the email address or phone number linked to the order.
Return Policy at a Glance
30 days from the order purchase date or 21 days from delivery, including weekends and bank holidays.
Refund, exchange or credit note.
Paid by the customer, including faulty, damaged, or incorrect-item returns if unapproved.
Druids online returns portal.
Unused, unworn, resalable, with labels attached and original packaging.
Not refunded.
How to Return an Item
- Open the returns portal and enter your order number and the email address or phone number linked to your order.
- Select the item or items you want to return.
- Choose a refund, exchange, or credit note, where eligible.
- Follow the return instructions and use the return label or return method provided through the portal.
- Keep your tracking details and proof of postage until your return has been completed.
Return Conditions
- Items must be returned within 21 days of delivery or 30 days from order date. This period includes weekends and bank holidays.
- Items must be unused, unworn and in a resalable condition.
- All original labels must still be attached, and the item must be returned in its original packaging.
- Items that have been used, worn or damaged will not be accepted.
- Items with an odour from smoking or body sweat will not be accepted.
- The return policy applies to the original purchase and the original price paid for the item.
If a return is rejected because the item is not in an acceptable condition, we will notify you by email.
The customer is responsible for arranging and paying for the item to be sent back to us.
If redelivery is not arranged, the item will be destroyed.
Refunds, Exchanges & Credit Notes
For eligible returns, you can choose a refund, exchange or credit note through the returns portal.
Refunds
Once a returned item has been received and approved, allow up to 10 working days for Druids to process the refund.
Approved refunds are sent back to the original payment method.
Your bank or payment provider may need additional time before the funds appear in your account.
Original delivery or postage charges are not refunded.
Exchanges
If you choose an exchange, the customer is responsible for the cost of returning the original item and the cost of sending the replacement item to their address.
Credit Notes
If an order was paid using a credit note or gift certificate, any approved return will be issued only as a credit note. Customers can request a credit note as well instead of a refund/exchange for their returns.
If your order included a free promotional gift, the gift must also be returned with the relevant items.
If it is not returned, the value of the gift may be charged or deducted from the amount due back to you.
Return Postage
The customer is responsible for return postage costs for both UK and international returns.
This applies to normal returns, items ordered in the wrong size, and faulty, damaged or incorrect items, unless return postage has been approved by the Customer Service team prior to return.
Use the returns portal for the available return method, label, tracking and status information.
Keep proof of postage until your return has been completed.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, report it within 30 days of delivery.
The 30-day reporting period applies to clothing and apparel.
Start the return through the online returns portal or contact our Customer Support team before sending the item back.
Return postage is the customer's responsibility unless approved by the Customer Service team prior to return.
This policy does not affect any statutory rights you may have under applicable consumer law.
Tax Charges
All online prices include VAT at the standard rate of 20% in the UK and 23% in the Republic of Ireland.
If your place of residence is not subject to VAT, the VAT will be deducted where applicable once the order has been processed.
Customers living in Switzerland and the Channel Islands are VAT exempt.
If you provide a valid EU VAT number during checkout, it will be checked after the order is processed.
If accepted, the VAT amount will be refunded to the original payment method.
Returns FAQs
How long do I have to return an item?
You have 30 days from the order date or 21 days from delivery. This includes weekends and bank holidays.
Can I choose a refund, exchange or credit note?
Yes. For eligible returns, you can choose a refund, exchange or credit note through the returns portal.
Who pays for return postage?
The customer pays the return postage for UK and international returns, including faulty, damaged or incorrect-item returns, unless return postage has been approved by the Customer Service team prior to return.
Who pays the postage for an exchange?
The customer pays to return the original item and also pays the re-delivery cost for the replacement item.
How long does a refund take?
Once your return has been received and approved, allow up to 10 working days for Druids to process the refund. Your payment provider may take additional time.
Are my original delivery charges refunded?
No. Original delivery or postage charges are not refunded.
What should I do if an item is faulty, damaged or incorrect?
Report the issue within 30 days and start the return through the online returns portal or contact Customer Support before sending the item back.
Need Help With a Return?
If you need help with a return, contact our Customer Support team at: [email protected]
or use the returns portal.